We think service is about more than just filling orders and delivering them.
Today, your suppliers need to give you a competitive edge, or they just aren’t doing their job. More than just providing you with equipment and supplies, they should take an active interest in helping you maintain your equipment carefully. In fact, they should help service your equipment regardless of whether they sold it to you. Finally, they should make sure each client can understand their needs and anticipate them in advance. At Cool Breeze, we do all of this, and more.
We understand it’s a simple equation – the more you are able to sell, the more we can sell to keep up with your demand. However, we know that sometimes managers don’t have the time to check inventories as often as they should. It’s easy to get so caught up in the day-to-day running of your business that you don’t always notice when you run out of key items, or that a machine is not working perfectly, or that your customers’ demands have shifted. You need a partner who is going to help you track those trends, maintain your machines and keep your inventories at optimum levels so you can make every single possible sale − every day.
We do more than just supply key products. We also service the machines that make your business run. Our service technicians are experts in the installation, removal and repair of coffee machines, tea brewers, fountain machines, bar guns, water filtration systems, ice machines, commercial food equipment, coolers, and food service equipment. And we do it without the wait — a centrally dispatched work order system is in place where equipment service requests are communicated directly to technicians. Our service calls always come with an expected time of arrival, and technicians will do everything possible to resolve your mechanical issues in one single visit.
If you are not happy with your current service company or supplier, please give us a call. At Cool Breeze we do more than just deliver products. We also deliver customized service solutions that keep your business moving forward.